Policies & Returns

Our cabinetry and furniture are constructed of solid wood and when they experience the changing seasons, you may see shrinkage and expansion in the pieces.

Sometimes you might even see small cracks and splits in the sides and panels of chests, or in the tops of tables. Since we often strive to have our pieces reflect the feeling of actual antiques, our customers must understand that our furniture could have the same tendency to warp, contract, expand, or split. 

The similarities between antiques and our furniture pieces may not be desired but should be expected and tolerated. Our furniture is made out of a material that was once alive, and it will always have some seasonal movement. Normal problems such as these should not be repaired as they reflect the nature of such an authentically made reproduction. We do not accept returns.

However, if you purchase a piece from Upper Canada Furniture and it experiences extreme wood movement, some repairs may be necessary to eliminate aesthetic problems. We will complete this reasonable repair for extreme wood movements at no charge, and as quickly as possible, provided the customer is the original purchaser and delivers or pays transportation costs to and from Cambridge ON, Canada. Exceptions are pieces that have been abused, exposed to water or extreme heat, pieces that have been altered or refinished, or items that have been resold or re-homed. We will choose the way in which an item is repaired, and we reserve the right to replace the piece at our discretion. We will be happy to discuss the piece that needs repair

We offer several finishes for our furniture pieces. The finish and colour samples shown on the website are used to show approximate colour and level of age. Because of the variation of colour in printing, and the varying qualities of computer monitors, you should be aware that there may be some colour variations on the actual finished piece.

Due to the differences in natural wood grain and hand glazing on painted and stained finishes, you should also expect variances from any of our small actual wood finish samples to the finished product. An "exact" match is not possible, nor desired (as the actual colour of the paints we use tends to be far nicer than a computer graphic).

Shipping/Delivery 

Due to the ever-changing landscape of shipping, we try to offer options for our customers and work hard to obtain the best possible rates.